📌 FAQ – Futbolio

❓ When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.

❓ How Long Does Shipping Take?
Shipping times vary, as we ship worldwide from multiple fulfillment centers depending on your location.

• Average delivery time: 7–20 working days

• Tracking numbers are updated 3–7 days after your order has been shipped.
  👉 For full details, please see our Shipping Policy.

❓ How Do I Cancel My Order?
We can cancel orders within 12 hours of being placed.
After this window, the order is likely already being prepared or shipped and can no longer be canceled.
We appreciate your understanding as we work hard to ship orders quickly.

❓ What Is Your Return Policy?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
⚠️ Do not return your item until our support team has reviewed your case and provided return instructions.

• Return shipping costs are the customer’s responsibility.

• Original shipping charges are non-refundable.

• We reserve the right to decline return requests that do not meet policy requirements.

📩 For any support or claims, please reach out to us at futbolio.help.uk@gmail.com.